Terms & Conditions

Delivery & Returns

Please refer to the Delivery & Returns page.


All our online payments are processed via either SagePay or Paypal. Please note you do not need a Paypal account in order to make a purchase using this payment method. Paypal will accept payments made by any debit and credit cards apart from American Express.

Gift Messages

We are happy to include a message on one of our postcards with your purchase if it is to be sent as a gift. Please advise us by filling in the 'Message from User' at the checkout.

Trade orders

Please refer to the Trade Terms & Conditions.

Competition Rules for our Gorgeous Bath&Beauty Festive gift set

Eligibility: You must be 18 or over to enter.  Employees of Caro London, Nathalie Bond Organics and Facebook and any of their respective parent, subsidiary, relatedand affiliated entities, suppliers, as well as the immediate family (spouse, parents, siblings and children) and household members of all parties are not eligible. Participation constitutes entrant’s full and unconditional agreement to these Official Competition Rules and Sponsor's decisions, which are final and binding in all matters related to the Competition.

Timing: Timing: Competition starts on Tuesday 17th November 2015 at 2pm EST and ends at 12pm EST on Friday 11th December at 2pm 2015.

To enter: Simply fill in your email details in the newsletter tab on the Caro London homepage and confirm the e mail automatically sent to your inbox. By entering the competition, you are agreeing to sign up to the Caro London and Nathalie Bond Organics newsletters (you can unsibscribe at any time). Your details will not be passed on to any third parties.

Winner: A winner will be chosen at random and contacted via email. Return of prize notification as undeliverable may result in disqualification and alternate determination. If any potential winner is found to be ineligible or if any potential winner does not comply with the Official Rules, then the potential winner may also be disqualified and an alternate potential prize winner will be determined. If a potential winner cannot be contacted within seven (7) days after the first attempt to contact such potential winner, an alternate entrant will be selected in his or her place from all entries received.
Prize: One entrant will win 1 x Red Vine kimono in a size of their choice, 1 x Red Vine Bella make-up bag and 1 x Calming Collection Nathalie Bond Organics Gift Box.  All prizes are non-transferable and no substitution will be made except as provided herein at Caro London's sole discretion.
General Conditions: Caro London reserves the right to cancel, suspend and/or modify the competition, or any part of it, if any fraud, technical failures or any other factor beyond Caro London’s reasonable control impairs the integrity or proper functioning of the contest, as determined by Caro London in its sole discretion. Caro London reserves the right, in its sole discretion, to disqualify any individual it finds to be tampering with the entry process or the operation of the contest or to be acting in violation of these Official Rules or any other Promotion or in an unsportsmanlike or disruptive manner. Caro London’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision.
Limitations of Liability: By participating, participants agree to be bound by these Official Competition Rules, the Terms of Use, and the decisions of Caro London and its judges which are final and binding in all respects.